Privacy Policy
Privacy Policy
Last updated: 14 October 2026
Luxecon Homes respects your privacy. This policy explains how we collect, use, and handle personal information when you visit our website, contact us, or enquire about our building services.
Information We Collect
We may collect your name, email address, phone number, and any information you provide through our contact form, live chat, email, or telephone. This may include property details, project requirements, and your preferred services.
Our website also uses Google Analytics and live chat. These tools may collect technical and usage information, including browser and device details, pages visited, website interactions, and chat messages.
How We Use Your Information
We use personal information to:
Respond to enquiries and discuss your project.
Prepare quotations and provide requested services.
Communicate with you about your project.
Understand website usage and improve our content.
Operate and protect our website.
Meet applicable legal and record-keeping obligations.
Google Analytics and Cookies
We use Google Analytics to understand how visitors interact with our website.
Google Analytics and other website features may use cookies or similar technologies to collect usage information and support website functionality.
You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.
Live Chat
Our live-chat feature allows you to communicate with us about our services.
When you use live chat, your messages, any contact details you provide, and technical information associated with the chat may be processed by our live-chat service provider.
Please avoid sharing sensitive information through live chat unless it is necessary for your enquiry.
Sharing Your Information
We may share relevant personal information with service providers who support our website hosting, email, analytics, live chat, business administration, or project delivery.
We may also disclose information where required or authorised by law.
Storage and Overseas Processing
Personal information may be held in our business records, email systems, and the systems used by our service providers.
Some providers, including analytics and live-chat services, may process or store information outside Australia. The location depends on the provider and its infrastructure.
Security and Retention
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. No online transmission or storage method is completely secure.
We retain personal information for as long as needed to respond to enquiries, provide services, maintain relevant business records, and meet applicable legal obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
Access and Correction
You can contact us to request access to personal information we hold about you or ask us to correct inaccurate or incomplete information.
We may need to verify your identity before responding. Where a request cannot be fulfilled, we will explain the reason where appropriate.
Privacy Questions and Complaints
If you have a question or complaint about how we handle personal information, contact us using the details below.
Please describe your concern and provide enough information for us to investigate. We will review your complaint and respond within a reasonable period. Where applicable, unresolved concerns may be raised with the Office of the Australian Information Commissioner.
External Websites
Our website may contain links to external websites or social media platforms. Their information-handling practices are governed by their own privacy policies.
Changes to This Policy
We may update this policy when our services or information-handling practices change. The latest version will appear on this page with an updated date.
Contact Us
Luxecon Homes
Email: info@luxeconhomes.com.au
Phone: 0466 258 108
Location: Melbourne, Victoria, Australia